Terms of Service

1. Overview and Acceptance

Welcome to Eferral (“Eferral,” “we,” “our,” or “us”). By accessing or using our website, our mobile app, referral services, or related platforms (collectively, the “Service”), you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully.

If you do not agree to these Terms, you may not use the Service. Eferral reserves the right to modify or update these Terms at any time. Continued use of the Service after changes are posted constitutes your acceptance of those changes.

2. Account Terms

You must be at least 18 years old and capable of entering into a binding contract.
You agree to provide accurate, current, and complete information when creating an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Automated account creation (“bots” or similar) is not permitted.
You may not use the Service for any unlawful, fraudulent, or unauthorized purpose.

3. Use of Services and Referrals

Eferral provides tools and technology to help businesses run referral and incentive-based marketing programs. By using the Service, you agree to:

Use the Service only for legitimate business or personal purposes consistent with applicable law.
Not modify, copy, resell, or exploit any part of the Service without written permission.
Provide clear and accurate information about your referral rewards, offers, and promotional terms.
Avoid spam or misleading referral communications.

Eferral reserves the right to suspend or terminate your account if it believes you have violated these rules.

4. Fees, Rewards, and Payments

Eferral may charge fees for premium or subscription-based services.
Prices are subject to change with at least 30 days' notice.
Any pending referral rewards, commissions, or payments are subject to program eligibility verification and compliance with these Terms.
Eferral operates a no-refund policy for completed billing cycles, except where required by law.

5. Cancellation and Termination

You may cancel your account at any time by contacting support@eferral.app.
Upon cancellation, all stored data and account information may be permanently deleted.
Eferral reserves the right to suspend or terminate your access to the Service at any time for violation of these Terms or misuse of the platform.
Termination does not relieve you of obligations to pay any outstanding fees or fulfill any pending commitments.

6. Intellectual Property and Content Ownership

All content, technology, and design elements of Eferral are owned or licensed by Eferral and protected by intellectual property laws.
You retain ownership of the content and materials you upload or distribute through the Service. By submitting such content, you grant Eferral a non-exclusive, worldwide license to use, host, and display it solely for the purpose of providing the Service.
You agree not to copy, modify, or reverse-engineer any part of the platform.

7. Messaging Consent and Notifications

By creating an account with Eferral or providing your phone number, you consent to receive transactional and informational text messages from Eferral. These messages may include, but are not limited to, account notifications, referral confirmations, payout alerts, and important updates related to your use of the Eferral platform.

Message frequency will vary depending on your activity within the platform. Standard message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. You may also contact support@eferral.app for assistance or to adjust your communication preferences. Opting out of transactional or service messages may limit your ability to fully use certain Eferral features.

8. Payment Processing and Data Use Disclosures

Payment Processing

Eferral uses Stripe, a third-party payment processor, to securely handle all payment transactions, including one-time and recurring charges. By using our Service to make or receive payments, you agree to provide accurate and complete payment information. All transactions are subject to verification and approval by Stripe in accordance with applicable laws, including Strong Customer Authentication (SCA) requirements for certain transactions in supported regions. SCA may require additional steps, such as two-factor authentication, to confirm your identity for recurring or high-value payments.

You authorize Eferral and Stripe to charge your designated payment method for any fees, subscriptions, or referral rewards as outlined in our Service terms. You may cancel or modify your subscription at any time by contacting support@eferral.app. Payments are processed in accordance with Stripe's Terms of Service and applicable financial regulations.

Data Use for Payments

To facilitate payment processing, Eferral collects and shares certain personal information, such as your name, payment method details, and transaction history, with Stripe. This information is used solely for processing payments, preventing fraud, and complying with legal obligations. Stripe's Privacy Policy governs their handling of your data, and we encourage you to review it for details on how your payment information is protected.

Eferral does not store full payment card details on our servers. All sensitive payment information is securely handled by Stripe in compliance with Payment Card Industry Data Security Standards (PCI-DSS). If you have questions about how your payment data is used or wish to exercise your privacy rights, please contact us at support@eferral.app.

9. Pricing & Billing Terms

1. Pricing Structure

The Service is offered to business users on a recurring subscription basis. Subscription fees vary depending on the plan selected at the time of account creation. All pricing details, plan features, and available tiers are displayed within the App or on the Company's website and may be updated from time to time.

2. Recurring Subscription Fees

By creating a business account, the user authorizes the Company to charge the applicable recurring subscription fee for the selected plan. Subscription fees are billed in advance and renew automatically unless canceled in accordance with these Terms.

3. Referral Transaction Fees

In addition to the subscription fee, the Company charges a per-transaction fee for each referral that the business user confirms as completed through the App. A referral is considered “completed” only when the business user selects the confirmation option within their App dashboard. Transaction fees are processed at the time of confirmation.

4. User Responsibility for Confirmations

If the business user does not confirm a referral as completed within the App, the transaction fee will not be processed. The Company is not responsible for unconfirmed referrals, delayed confirmations, or any impact such delays may have on billing or reporting.

5. Changes to Pricing

The Company may modify subscription fees, transaction fees, or pricing structures at any time. Any changes will apply to the next billing cycle and will be communicated through the App or via email. Continued use of the Service after pricing changes take effect constitutes acceptance of the updated fees.

6. Taxes and Additional Charges

All fees are exclusive of applicable taxes, which will be added as required by law. Users are responsible for any taxes, duties, or government charges associated with their use of the Service.

7. Referral Incentive Payouts

If a business user assigns a monetary “Referral Incentive” to be paid to the referring party, that amount will be processed only after the business user confirms the referral as completed within the App. Upon confirmation, the Referral Incentive amount, together with the applicable Referral Transaction Fee, will be debited from the payment method the business user has provided to Eferral. The business user is solely responsible for entering accurate incentive amounts and for confirming completed referrals in a timely manner. Eferral is not responsible for unconfirmed referrals, delayed confirmations, or any disputes regarding incentive amounts between the business user and the referring party.

10. Regulated Industries & Cash Incentive Compliance

Business users are solely responsible for ensuring that offering monetary referral incentives is permitted within their industry, profession, or regulatory environment. Certain regulated sectors—including but not limited to healthcare, financial services, insurance, legal services, and real estate—may prohibit or restrict cash-based referral incentives.

By using the Service and enabling Referral Incentive payouts, the business user represents and warrants that their industry, business type, and professional activities do not prohibit offering monetary incentives to individuals for referrals. Eferral does not provide legal, regulatory, or compliance advice and is not responsible for verifying whether a business user is permitted to offer such incentives.

11. Limitation of Liability

Eferral provides the Service on an “as is” and “as available” basis. To the fullest extent permitted by law:

Eferral disclaims all warranties, express or implied, including fitness for a particular purpose or non-infringement.
Eferral shall not be liable for any indirect, incidental, or consequential damages, loss of profits, data, or goodwill.
Eferral's total liability for any claim shall not exceed the total amount paid by you to Eferral in the twelve (12) months preceding the claim.

12. Modifications to Service

Eferral reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. Your continued use after updates constitutes acceptance of those modifications.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in San Diego County, California.

14. Contact Information

For questions, complaints, or requests, please contact us at:

support@eferral.app
San Diego, CA

Eferral – Terms of Service